News and Bulletins


May 15, 2020


The Insurance Council of Manitoba continues to monitor and assess developments with COVID-19. The health and safety of the public, our licensees and our staff are our priority. Council has been taking special measures to ensure that we continue to provide services and carry out our role as a regulator.

The ICM offices continue to be closed to the public, however ICM is continuing all of its business functions remotely online and via email. Telephone messages can be left for ICM staff or on the general line, however all responses will be provided via email.

PLEASE NOTE: The vast majority of licensing transactions can be submitted and completed on ICM’s online licensing portal. Please visit your dashboard in ICM’s licensing portal regularly for additional ‘News and Bulletins’ that may relate to your licence class.


ICM’s online licence renewal is taking place as usual - licences must be renewed prior to May 31, 2020 for agents, and June 30, 2020 for adjusters. As in past years, all licence renewal functions are online, and available to be completed by the licence holder remotely. Reporting of mandatory Continuing Education (CE) has been deferred for all licence holders; this means that all licensees who are required to report CE credits may renew their licences this year without having to complete or report CE for this year. Please see the COVID-19 FAQs on the ICM website for more information. The staff at ICM are working diligently on ensuring licence renewal continues to be a seamless and efficient process.


All exams written in the ICM office continue to be suspended. No new exam registrations are being accepted until further notice. However, ICM is taking steps to offer limited on-site examinations beginning as early as June 1st. Once confirmed, the on-site ICM exam reopening would begin with the LLQP exams, with limited seating capacity and several mandatory requirements and protocols in place. Council continues to monitor the first phase of the reopening of services and public health announcements in Manitoba to determine when exams will begin. Further communication will be provided as June 1st approaches.

Individuals whose LLQP exam sittings had been cancelled would be contacted regarding rescheduling, once exam dates are confirmed.

Please visit the ICM website for further information regarding exams as it is released, or if you have specific questions, please contact our Exam Coordinator at


Errors and Omissions (E&O) insurance for licence holders is a critical component to public protection. It is essential that agents and agencies continue to ensure that their E&O insurance is current and provides appropriate levels of coverage. Licensees should plan for timely completion of E&O renewals to ensure there are no gaps in coverage. Due to the changing nature of the business environment, it is strongly recommended that licensees review with their E&O provider any conditions or changes that would affect their current coverages.